You are always in the blind spot – Let the coach expand your field of vision
September 15, 2011
As a leader – or team member as well for that matter, you are faced with a big problem every time you try to implement some sort of a change in your organization.
No, that’s not true. You face a lot of big problems, but one of the bigger ones is … you.
You are trying to interfere with a system without being able to see the entire system. You need to get a helicopter view of the landscape while at the same time being grounded as an important part of the very same landscape.
Most of us don’t understand how much we affect a system that we are a part of, and more importantly; we don’t understand in what ways we affect that system.
Our presence in a meeting can set the entire tone of it without us doing anything in particular. Likewise, we can also affect the outcome of a meeting just by being absent from it.
How do we interact with our systems? What messages do we send to them? Do you have a total coherence between your thoughts, your words and your actions? If not, what parts of your intentions and your communication are getting across? Vice versa; what parts of your coworkers’ true intentions get across to you.
How can we possibly know how a system will react to a particular change if we can’t see the entire system?
Being a lean/agile coach, I’d like to suggest that you get yourself a new set of eyes and ears. As a leader or team member, it’s your duty to be a part of the landscape. You must be the intricate part of the machinery that you are. I, as a coach on the other hand can reserve the right to stay outside your particular system. I can put my stethoscope to the heart of your organization and listen without the distorting filters of preconceptions and interfering echoes of my own actions.
(… at least for a while. Sooner or later we all get biased.)
There are also tools like the left hand column exercise and Virginia Satir’s interaction model that can help us learn to see how our own behaviors affect those around us. If we accept the help and take the time to study ourselves, we can begin to move out of our own blind spots and get our helicopters in the air.